Here are answers to the most common registration problems that have been reported to us:

1. You have entered the information about name, address, etc, but when you click on the "continue" button, nothing seems to happen and you can't get to the next page.

   If there was something incomplete or incorrect on the information you entered, you will not be able to continue, and an explanation of what is wrong will appear printed in red type next to the space that is incomplete or incorrect.  You might have to scroll up or down the registration page to see where that red message appeared.  Here are some of the most common errors that would prevent you from proceeding:
    

   1. All spaces marked with red asterisk must be completed.
   2. Your zip code may indicate you do not live within the AQMD jurisdiction (most of Los Angeles County, excluding the Antelope Valley, all of Orange County, almost all of Riverside County, and the non-desert portion of San Bernardino County).  Use only a 5-digit zip code
   3. Use only dashes, not parentheses,  when entering your telephone number.
      Example:  909-396-3215, not (909) 396-3215.
   4. Be sure to type your e-mail address exactly the same both times. 

    

2. You scheduled a time slot on a specific day and you want to come earlier or later on that same day.  Do you need to call in to reschedule?

   You do not need to call or reschedule a time slot on a given day.  Just make sure you come some time before 1 pm on that day.  But, be aware that your registration is good only for the day and location for which you have received a confirmation.

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